Terms & Conditions
All patrons must have a valid ticket for any event where a ticket is required for entry.
Tickets may be reserved for up to 3 working days before we require payment. Payments can be made over the phone on 01325 405405 or in person at our box office.
If you would like your tickets posted out to you, there will be a £1.95 fee per transaction for this service.
Payments can be made by cash, MasterCard, Visa and Maestro cards, or by cheque or postal order. Please ensure you cross cheques or postal orders, make them payable to Darlington Borough Council and indicate where you would like your tickets posted to or whether you would like to collect them from the box office. Please also include a daytime telephone contact number.
Unless tickets are being emailed or posted out, customers can collect tickets before the day of the performance from Darlington Hippodrome or at The Hullabaloo from half an hour before the show starts.
Please check your tickets as soon as you receive them and notify the box office immediately if they are incorrect.
Tickets may be restricted to a maximum number per person or per credit/debit card. We reserve the right to cancel tickets purchased in excess of this number without prior notice to the customer.
We will not be responsible for any tickets that are lost or stolen.
Once purchased, tickets cannot be refunded. Tickets may be exchanged for another performance of the same production at a charge if we have suitable notice and availability.
Single seat policy: in the interest of the theatre and visiting production companies, our aim is to ensure performances are as fully attended as possible. It is our policy, wherever possible, not to leave single seats available when booking either in person or online.
CONCESSIONS AND TICKET OFFERS
From time to time promotional discounts may be offered. These cannot be applied to tickets already purchased and no discount will be applied retrospectively.
Offers and discounts are subject to availability.
Only one discount is applicable per ticket unless otherwise stated.
Some discounts may not be available to book online.
CANCELLATIONS AND CHANGES TO EVENTS
We reserve the right to make alterations to the advertised cast and programme without being obliged to refund or exchange tickets.
If an event is cancelled or rescheduled, we will notify ticket holders of the cancellation once we have received the relevant authorisation from the event partner. We will do our best to inform ticket holders of such cancellations before the date of the event, however we cannot guarantee this.
In the event of rescheduling we will try to provide alternative seats of the same or greater value.
In the event of any cancellation or rescheduling of an event the venue shall have no further liability beyond the face value of the ticket purchased.
BABES IN ARMS
For productions that are not created for or aimed at babies we offer a free babes in arms ticket for those under 12 months old. A ticket is still required and is subject to availability.
LATECOMERS TO PERFORMANCES
We will do our best to admit latecomers at an appropriate point in the performance, however we cannot guarantee admittance in the case of late arrival.
OTHER GENERAL TERMS AND CONDITIONS
Use of photographic, video, sound recording or mobile communications equipment during performances is forbidden.
The management reserves the right to refuse admission to or eject a ticket holder if they are disturbing a performance, or for the safety of other patrons.
This information is correct as of April 2023. We reserve the right to make any changes which circumstances may necessitate. To avoid disappointment we suggest that you check details with the box office before leaving for an event.
Customers are not permitted to smoke within our premises; this includes any form of electronic cigarette or other artificial smoking devices.
We may on occasion have to conduct security searches to ensure the safety of the patrons.
We may change these terms and conditions from time to time. We recommend that you check for updates regularly.